If you’re using a Chromebook and that Chromebook won’t turn on, there are a few things to try before calling customer service. First, make sure that the Chromebook is plugged into the charger – sometimes Chromebooks will stop charging if they aren’t plugged in properly. If it is plugged in but still won’t turn on, hold down the power button for 10 seconds.
How do I fix a Chromebook that won’t turn on?
There are many reasons why your Chromebook won’t turn on or charge, but if you know what to do when it happens, then no matter how severe the problem is you can get back up and running in minutes. If this is a new device that hasn’t been used before or has never had any problems with powering on, the first thing to check is whether or not it is charged. Here are some of the most helpful tips for resolving common issues with your Chromebook.
- Factory reset your Chromebook.
- Restart or hard reset your Chromebook.
- Update your software.
- Keep your Chromebook Awake.
- Delete unneeded apps.
- Disconnect external devices.
- Sign in to a different user account.
- Check the charger.
1- Factory Reset your Chromebook
Factory resetting your Chromebook is a solution that works for many error messages you might be seeing when powering on. Factory data reset will erase all personal files and settings from the device, so if there aren’t any other solutions then this could be an option.
- Power down your Chromebook
- Remove the battery by opening up the back panel using a Phillips screwdriver
- Wait ten seconds and replace the battery, then power up your Chromebook. Factory resetting requires a full shutdown of the device so that all settings are erased.
2- Restart or Hard reset your Chromebook
Restarting your Chromebook may resolve the problem or allow you to identify what is wrong with it. If restarting doesn’t work, try performing a hard reset on your device. Restart Your Chromebook Hold down both the power button and refresh key for about 20 seconds until you see an image of a red-colored question mark inside of a yellow triangle. On most models of Chromebooks, the refresh key is located on the bottom right side. The hard reset will force your device to shut down and restart. Hold down the Refresh key (the fourth button from your left) and restart.
3- Update your software
Update your software if you can’t turn on the Chromebook, then try to fix the problem by updating the phone’s Chrome OS. The update is very useful and it will help solve many of the problems that may arise with a device sometimes even without user interaction. The update is a really good thing for troubleshooting because there are no real hardware issues in most cases when we don’t see the problem.
4- Keep your Chromebook Awake
If you’re having trouble with your Chromebook not turning on, one of the first things that should be checked is if it has enough battery power. If there isn’t enough power in the battery for your system to start up properly then you won’t be able to do anything even though when connected correctly to a power outlet it should turn on.
5- Disconnect external devices
If you have a wireless mouse, keyboard, or USB device plugged in and the Chromebook that won’t turn on for some reason, disconnect them. They could be causing an issue. If you have a wired keyboard or mouse plugged in, make sure it’s pushed all the way into its port.
If your Chromebook is still not responding after disconnecting any USB devices, there are other things to try before calling for service. You can restart the Chromebook by pressing “Ctrl + Alt + Shift + R” on your keyboard. If you’ve installed a lot of apps, delete some or all of them from the Settings page.
6- Delete Unneeded Apps
If your Chromebook won’t turn on, the cause could be a plethora of different things. Delete unneeded apps from your device to test out this theory and see if it works for you. If there are no files or photos stored on your Chromebook that cannot be recovered by factory resetting the device, deleting these programs will not affect anything else on your device. Delete unneeded apps from the Chromebook if you suspect they are causing an issue with it powering on, and see if this fixes things for you!
7- Sign in to a Different user Account
Signing into a different Google account should be done as soon as you realize the device isn’t turning on. Sign in to one of your other accounts and see if it works! If not, keep reading for more troubleshooting tips.
If this worked then either there was an error with the first user or something happened during sign-in that caused the Chromebook to freeze.
If the first account is an administrator, log in as a different user and try resetting your device by pressing down on the power button for thirty seconds. If you are not an administrator then please contact whoever has administrative rights over your Google Account so they can attempt this step themselves before continuing with any other troubleshooting options.
If this didn’t work, there is another method for resetting your Chromebook to factory settings. Sign in with the account you’ve been using (or an administrator account).
8- Check the charger
If your Chromebook won’t charge then check the charger port on your Chromebook to make sure it is not dirty or damaged in any way. Check the cord itself for breaks, rips, and frayed areas. Check whether or not you are using the correct charger. Check to see if the wall outlet is working properly by plugging in another device, such as a lamp or a phone to see if it works. Check the charger for any signs of damage, such as dents and metal pieces missing from the plastic.
This should cover the basics of troubleshooting Chromebooks that won’t turn on. If you have any other ideas or questions, don’t hesitate to leave a comment!